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SHIPPING & RETURNS
SHIPPING POLICY
At Hivorah, we are committed to providing a smooth and reliable shopping experience. Every order is carefully processed and prepared before shipment to ensure your products arrive safely.
Processing Time
Orders are typically processed within 1–3 business days after payment confirmation. During periods of high demand, processing times may be slightly longer.
Shipping Time
Delivery times vary depending on the destination and product availability. Most orders are delivered within 7–15 business days. Customers will receive a tracking number as soon as the order has been shipped.
Order Tracking
Once your order has been dispatched, a tracking email will be sent to the email address provided during checkout. Tracking information may take a few days to update after shipment.
Shipping Costs
Shipping fees are calculated at checkout based on the destination and selected shipping method. Promotional free shipping offers may be available on eligible products or orders.
Questions
If you have any questions regarding your shipment, please contact our support team. We are always happy to assist you and provide updates on your order status.
RETURN & EXCHANGE POLICY
At Hivorah, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Returns
Customers may request a return within 30 days of receiving their order. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging whenever possible.
Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number and photos of the product so we can review the issue and provide a suitable solution.
Refunds
Once your return request has been reviewed and approved, refunds will be processed to the original payment method. Processing times may vary depending on your payment provider.
Exchanges
If you received a damaged or defective item, we may offer a replacement product when available. Exchange requests are evaluated on a case-by-case basis.
Non-Returnable Items
Certain products may not be eligible for return due to hygiene, safety, or customization reasons. These exceptions will be clearly stated on the product page when applicable.
Contact Us
For any questions regarding returns, exchanges, or refunds, please contact our customer support team. We are committed to providing a fair and transparent resolution process.